We offer a strict 48-hour refund window for the DukaanBot Pro software subscription (₹799/month). If you are unsatisfied with our automation tools, you may request a 100% full refund within 48 hours of your payment by contacting us via email at support@dukaanbot.in or through our official WhatsApp support, specifying your registered mobile number and payment ID.
Note: Refund requests submitted after the 48-hour window from the transaction timestamp will not be eligible for a refund.
Once your refund request is approved and initiated through our payment gateway (Razorpay), it typically takes 7 to 14 business days (up to 2 weeks) for the funds to be credited back to your original source of payment (Bank Account, UPI, Debit Card, or Credit Card), depending on your issuing bank and standard inter-bank clearing cycles.
Upon processing the refund in our payment dashboard, an automated cryptographic signal is dispatched to DukaanBot servers. The subscriber's DukaanBot Pro access, WhatsApp automated storefront bot, and premium dashboard features will be terminated immediately.
DukaanBot operates solely as a technology service provider and software intermediary. Physical goods (garments, denim, apparel, textiles) ordered through merchant WhatsApp storefronts are manufactured, inventoried, and dispatched exclusively by independent shop owners. Returns, size exchanges, or refunds for physical goods are governed strictly by the respective merchant's individual terms.