In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the contact details of the Grievance Redressal Officer are provided below:
Designation: Grievance Redressal Officer
Platform: DukaanBot (dukaanbot.in)
Official Email: grievance@dukaanbot.in
Support Email: support@dukaanbot.in
Registered Location: West Bengal, India
1. Acknowledgment: Any consumer or merchant grievance received will be formally acknowledged within 24 to 48 hours.
2. Disposal Timeline: The complaint will be redressed within 15 business days from the date of receipt as mandated under Rule 3(2) of IT Rules, 2021.