DukaanBot provides automated software tools enabling independent boutique owners and fashion retailers to manage product catalogs, automate WhatsApp inquiries, and generate direct payment links via authenticated payment aggregators (such as Razorpay). DukaanBot does not own, warehouse, inspect, pack, or dispatch any physical goods.
All items, apparel, garments, and accessories offered on WhatsApp storefronts powered by DukaanBot are manufactured, sold, and fulfilled strictly by independent merchants. DukaanBot exercises no editorial or physical control over inventory, fabric specifications, sizes, stitching, color accuracy, or product authenticity.
DukaanBot is NOT responsible or liable for product quality, transit delivery delays, damaged parcels, return requests, size exchanges, or monetary refund claims. Any disputes, complaints, or return requests must be raised directly with and resolved by the respective merchant (shop owner) from whom the purchase was made. The merchant's contact details are provided on every order invoice, WhatsApp message, and live tracking page.
Customer payments made via dynamic Razorpay links or UPI are processed directly into the authenticated merchant's banking account. DukaanBot does not hold customer funds in escrow, nor does it intermediate between buyers and sellers in financial transactions.